Privacy Policy

Information We Collect

We collect only the information needed to provide and support our services. This may include account and billing contact details for our hotel or business customers, support messages, configuration details for a customer's hotel or business, phone numbers, call metadata, call recordings or transcripts, booking or service context provided by the customer, and operational logs needed for security and reliability.

How We Use Your Information

We use personal information to provide, maintain, secure, troubleshoot, and improve Maspeak, to operate AI phone agents on behalf of our customers, to deliver support, and to communicate with our customers about their accounts, service updates, incidents, and operational requests. We do not sell personal information and we do not use WhatsApp message data to build advertising profiles.

WhatsApp Communications

Maspeak's WhatsApp integration is used for operational communications with our hotel and business customers, such as product updates, support follow-ups, delivery notifications, and requests that require their attention. We may process the recipient phone number or contact identifier, message content, delivery status, timestamps, and related metadata only as needed to send, receive, troubleshoot, and audit these customer communications.

Google Workspace and Gmail Data

When a hotel explicitly connects a Google account, Maspeak requests only permission to send email from that account and obtain its verified address. The connection cannot read, modify, or delete mailbox messages. Incoming email, when that feature is configured, is received through a separate forwarding rule controlled by the hotel. Access is limited to the connected account and authorized organization. Maspeak does not sell Google user data, use it for advertising, or use it to train generalized or non-personalized AI or machine-learning models. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Customers can disconnect Google access and request deletion of stored Google user data at any time.

Information Sharing

We do not sell personal information. We may share information only with the customer on whose behalf the service is operated and with service providers needed to run Maspeak, such as hosting, database, telephony, messaging, WhatsApp/Meta, AI, transcription, analytics, security, billing, and support providers. These providers may process information only for the services they provide to us.

Retention and Deletion

We keep personal information only for as long as reasonably necessary to provide and support the service, maintain security and audit logs, comply with legal or billing obligations, resolve disputes, and enforce agreements. When information is no longer needed, or when we receive a verified deletion request, we delete or anonymize it unless we are required or permitted to retain it for legal, security, or operational reasons.

Data Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including access controls, secure infrastructure, and operational monitoring appropriate for the nature of the data we process.

Contact Us

If you have questions about this Privacy Policy or want to request access, correction, or deletion of personal information, please contact us. Data deletion instructions are available at https://www.usemaspeak.com/data-deletion.

Company Information