About us
Our story
This didn't start with a pitch deck. It started with a phone call between two lifelong friends, one in Uruguay and one in Australia.
The one in Australia had spent years working reception and as a front office manager in some of the country's most prestigious hotels. The stories he told about the operation were hard to believe — until you saw them repeat everywhere.
“I heard front desks say 'we're fully booked' with rooms still available — just to get back to the guest waiting at the counter. The phone always rings at the worst moment, and when you have to choose, the call loses.”
It's not bad faith, and it's not a people problem. It's what happens when a team is overloaded, with no incentive on phone sales, and trained to manage the front desk — not to sell over the phone.
That's when we realized something important: every missed or mishandled call is real money walking away — at those hotels, hundreds of dollars a night — and nobody is tracking it.
One of those hotels had two full-time employees doing nothing but answering the phone, night after night, repeating the same questions over and over.
That was the spark. Maspeak was born to fix what we saw from the inside — not as outside consultants, but as people who lived the operation.
Our goal: turn missed calls into bookings. 24/7, working as part of the hotel's team.
Who we are
The people behind Maspeak
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