Question 1

How does the AI phone agent work for hotels?

Accepted Answer

Our AI phone agent acts like your best reservations agent, handling incoming calls 24/7. It can check room availability, make bookings, answer common questions about amenities, and transfer to staff when needed. All conversations are recorded and the AI learns your hotel's specific processes.

Question 2

Will guests know they're talking to AI?

Accepted Answer

Yes, we always disclose it's an AI assistant at the start of the call. If a guest prefers to speak with a human, they can be transferred immediately. That said, most guests are surprised by how natural the conversation feels.

Question 3

Can the AI handle multiple calls at once?

Accepted Answer

Yes! Unlike human staff, our AI can handle unlimited simultaneous calls. During peak hours when your front desk is overwhelmed, the AI ensures no call goes unanswered and no booking opportunity is missed.

Question 4

What kind of ROI can I expect?

Accepted Answer

The AI typically pays for itself within the first month just by capturing calls that would otherwise be missed. Every unanswered call is a potential booking lost, and Maspeak makes sure that doesn't happen.

Question 5

How does it integrate with our existing systems?

Accepted Answer

Maspeak integrates seamlessly with major PMS systems, checking real-time availability and rates. Setup typically takes less than a week, and our team handles the entire integration process for you.

The phone rings. The guest waits. Your receptionist can't be in two places.

Try it yourself

A typical evening at your hotel

Peak Check-in Rush

Family Vacation Booking

Last-Minute Business Trip

Why an AI Phone Agent?

"But what if..."

Your tired 9PM staff

Your AI phone agent

Meet the Founders

Diego Marvid

Tomás Wajner

Frequently asked questions

Have any questions?

Ready to upgrade your hotel's phone experience? Let's talk.